Shipping policy
At Almaz Juwelenhandelsges.m.b.H., we place great importance on ensuring a fast and secure delivery of your orders. Our shipping policies comply with Austrian consumer protection laws.
Shipping Methods and Carriers
We work with reliable carriers to ensure that your order arrives safely and on time:
- GoRocket
- FedEx
- DHL
- Austrian Post
Processing Time
Once your order is confirmed and payment is received, we typically ship in-stock items within 2-3 business days. If the item is out of stock, the delivery time is typically 14 to 31 days from the order confirmation and payment receipt.
Delivery Time
Delivery times may vary depending on the delivery location and the chosen shipping carrier. Once your order has been shipped, you will receive a tracking number to monitor your delivery's progress.
Delays
While we strive to meet the listed shipping times, we reserve the right to delay delivery due to unforeseen technical or other reasons. In such cases, we will inform you promptly about any changes to the delivery schedule.
Shipping Fees
Shipping fees are calculated based on your location, the size of your order, and the carrier chosen. Shipping costs will be displayed during the checkout process.
International Shipping
We offer international shipping via FedEx, DHL, and Austrian Post. Delivery times will vary depending on the destination country. Please note that customs duties and taxes may apply according to your country's regulations.
Right of Withdrawal
In accordance with Austrian consumer protection laws (§11 FAGG - Distance and Out-of-Premises Contracts Act), you have the right to withdraw from your purchase within 14 days without providing any reason. For more information on your right of withdrawal and return conditions, please refer to our Return Policy.
For any further questions or assistance, feel free to contact us at office@almaz.at.